CTM Performance Management & Evaluation 2

Question 1

A training manager wants to know whether participants actually use new coaching skills on the job three months after a workshop. Which Kirkpatrick level is being measured?

Accepted Answer

Level 3 – Behavior

Answer

Level 3 measures how far learning transfers into on-the-job behavior after training.

Question 2

Which goal statement best follows the SMART criteria?

Accepted Answer

Reduce average call handling time by 10% by June 30 through refresher training

Answer

It is specific, measurable, achievable, relevant, and time-bound.

Question 3

A supervisor rates an employee highly on every dimension because the employee excels at one visible task. What rating error is this?

Accepted Answer

Halo effect

Answer

The halo effect occurs when one positive trait inflates ratings on unrelated dimensions.

Question 4

What is the primary purpose of a performance improvement plan (PIP)?

Accepted Answer

To set clear, time-bound expectations and support for an employee to close specific performance gaps

Answer

A PIP defines specific gaps, expectations, support, and a timeline for improvement.

Question 5

In the Phillips ROI model, which level is added beyond Kirkpatrick's four levels?

Accepted Answer

Return on investment, comparing monetary benefits to program costs

Answer

Phillips adds Level 5, converting results to monetary value and comparing them to costs.

CTM - Certified Training Manager Practice Test

CTM - Certified Training Manager Practice Test

CTM Performance Management & Evaluation 2