CTM Leadership & Organizational Development 2

Question 1

In Kotter's 8-step change model, which step comes immediately after creating a sense of urgency?

Accepted Answer

Forming a powerful guiding coalition

Answer

Kotter's second step is building a guiding coalition with enough power and credibility to lead the change.

Question 2

Lewin's change model consists of which three stages?

Accepted Answer

Unfreeze, Change, Refreeze

Answer

Kurt Lewin described change as unfreezing current behaviors, moving to new ones, and refreezing them as the norm.

Question 3

A training manager adapts their style from directing to coaching as a new employee gains some competence but still lacks confidence. Which model does this reflect?

Accepted Answer

Situational Leadership (Hersey-Blanchard)

Answer

Situational Leadership matches leader behavior (directing, coaching, supporting, delegating) to follower development level.

Question 4

Which leadership approach emphasizes inspiring followers through idealized influence, intellectual stimulation, and individualized consideration?

Accepted Answer

Transformational leadership

Answer

Bass's transformational leadership is built on the four I's, including idealized influence and individualized consideration.

Question 5

Peter Senge's concept of a 'learning organization' includes which five disciplines?

Accepted Answer

Personal mastery, mental models, shared vision, team learning, systems thinking

Answer

Senge's The Fifth Discipline names these five, with systems thinking as the integrating discipline.

CTM - Certified Training Manager Practice Test

CTM - Certified Training Manager Practice Test

CTM Leadership & Organizational Development 2