CTL Leadership & Communication Skills 4

Question 1

A team leader needs to communicate an unpopular organizational change to the team. What is the BEST approach?

Accepted Answer

Communicate the change promptly, explain the rationale, and allow questions

Answer

Timely, transparent communication with reasoning and a Q&A opportunity reduces uncertainty and demonstrates respect for the team.

Question 2

In Tuckman's stages of team development, during which stage do team members begin to challenge each other and the leader?

Accepted Answer

Storming

Answer

The Storming stage is characterized by conflict, power struggles, and testing of boundaries as the team navigates interpersonal dynamics.

Question 3

Which feedback model structures feedback as Situation → Behavior → Impact?

Accepted Answer

SBI feedback

Answer

The SBI (Situation-Behavior-Impact) model provides specific, objective, and actionable feedback by separating facts from judgments.

Question 4

A team leader delegates a complex task but the team member returns frequently asking for step-by-step guidance. This indicates the leader should:

Accepted Answer

Provide more structure and coaching support while still delegating responsibility

Answer

According to Situational Leadership, a team member who lacks confidence or competence in a task needs more directive coaching, not withdrawal of the task.

Question 5

What is 'upward communication' in an organizational context?

Accepted Answer

Information flowing from employees to management

Answer

Upward communication channels allow employees to provide feedback, report problems, and share ideas with higher levels of management.

(CTL) Certified Team Leader Practice Test

(CTL) Certified Team Leader Practice Test

CTL Leadership & Communication Skills 4