CTL Communication & Feedback

Question 1

What is the SBI (Situation-Behavior-Impact) feedback model?

Accepted Answer

A framework describing the specific Situation, the observed Behavior, and its Impact for constructive feedback

Answer

A system for grading employee performance on a scale

Answer

A method for scheduling team meetings efficiently

Answer

A tool for measuring customer satisfaction scores

Question 2

What is active listening and why is it important for team leaders?

Accepted Answer

Fully concentrating on what is being said, understanding, and responding thoughtfully

Answer

Listening while simultaneously working on other tasks

Answer

Nodding along while thinking about what to say next

Answer

Recording all conversations for future reference

Question 3

What is the difference between assertive and aggressive communication?

Accepted Answer

Assertive respects both your rights and others'; aggressive disrespects others' rights

Answer

They are the same thing expressed differently

Answer

Assertive is passive; aggressive is direct

Answer

Assertive avoids all conflict; aggressive creates it

Question 4

How often should a team leader provide feedback to team members?

Accepted Answer

Regularly and in real-time, not just during annual reviews

Answer

Only during the annual performance review

Answer

Only when something goes wrong

Answer

Once per quarter through written reports

Question 5

What is nonverbal communication and why should team leaders be aware of it?

Accepted Answer

Body language, facial expressions, and tone that convey meaning beyond words

Answer

Communication through email and text messages

Answer

Speaking in a foreign language during meetings

Answer

Using sign language exclusively

Question 6

What is the purpose of a one-on-one meeting between a team leader and a team member?

Accepted Answer

To build relationship, provide individualized support, discuss goals, and address concerns privately

Answer

To assign tasks that could be communicated via email

Answer

To replace all team meetings with individual conversations

Answer

To evaluate whether the team member should be promoted immediately