CTL Communication & Feedback — Questions and Answers
Question 1: What is the SBI (Situation-Behavior-Impact) feedback model?
- A framework describing the specific Situation, the observed Behavior, and its Impact for constructive feedback (Correct answer)
- A system for grading employee performance on a scale
- A method for scheduling team meetings efficiently
- A tool for measuring customer satisfaction scores
Correct answer: A framework describing the specific Situation, the observed Behavior, and its Impact for constructive feedback
SBI provides structured feedback by describing the specific Situation where the behavior occurred, the observable Behavior witnessed, and the Impact it had on the team or work.
Question 2: What is active listening and why is it important for team leaders?
- Fully concentrating on what is being said, understanding, and responding thoughtfully (Correct answer)
- Listening while simultaneously working on other tasks
- Nodding along while thinking about what to say next
- Recording all conversations for future reference
Correct answer: Fully concentrating on what is being said, understanding, and responding thoughtfully
Active listening involves giving full attention, reflecting back what you hear, asking clarifying questions, and withholding judgment, building trust and ensuring accurate understanding.
Question 3: What is the difference between assertive and aggressive communication?
- Assertive respects both your rights and others'; aggressive disrespects others' rights (Correct answer)
- They are the same thing expressed differently
- Assertive is passive; aggressive is direct
- Assertive avoids all conflict; aggressive creates it
Correct answer: Assertive respects both your rights and others'; aggressive disrespects others' rights
Assertive communication expresses needs and opinions clearly while respecting others' perspectives. Aggressive communication prioritizes one's own needs at the expense of others.
Question 4: How often should a team leader provide feedback to team members?
- Regularly and in real-time, not just during annual reviews (Correct answer)
- Only during the annual performance review
- Only when something goes wrong
- Once per quarter through written reports
Correct answer: Regularly and in real-time, not just during annual reviews
Effective leaders provide timely, ongoing feedback close to the event, allowing for immediate course correction and reinforcement rather than waiting for formal review periods.
Question 5: What is nonverbal communication and why should team leaders be aware of it?
- Body language, facial expressions, and tone that convey meaning beyond words (Correct answer)
- Communication through email and text messages
- Speaking in a foreign language during meetings
- Using sign language exclusively
Correct answer: Body language, facial expressions, and tone that convey meaning beyond words
Nonverbal communication includes body language, facial expressions, eye contact, posture, gestures, and tone of voice, which can reinforce or contradict verbal messages.
Question 6: What is the purpose of a one-on-one meeting between a team leader and a team member?
- To build relationship, provide individualized support, discuss goals, and address concerns privately (Correct answer)
- To assign tasks that could be communicated via email
- To replace all team meetings with individual conversations
- To evaluate whether the team member should be promoted immediately
Correct answer: To build relationship, provide individualized support, discuss goals, and address concerns privately
Regular one-on-ones build trust, provide space for individual concerns, offer personalized coaching, track progress on goals, and strengthen the leader-member relationship.
CTL Communication & Feedback
What is the SBI (Situation-Behavior-Impact) feedback model?