CTL Decision Making & Problem Solving

Question 1

What is the difference between consensus and majority rule in team decision-making?

Accepted Answer

Consensus means all members can support the decision; majority rule means more than half agree

Answer

They are identical processes

Answer

Majority rule requires more time than consensus

Answer

Consensus means everyone must be enthusiastic about the decision

Question 2

What is root cause analysis?

Accepted Answer

A systematic process to identify the fundamental cause of a problem rather than addressing symptoms

Answer

Analyzing the roots of team members' family trees

Answer

A botanical analysis technique

Answer

A method for determining who caused a problem to assign blame

Question 3

What is the '5 Whys' technique in problem solving?

Accepted Answer

Asking 'why' repeatedly (typically 5 times) to drill down from symptoms to root causes

Answer

Asking 5 different questions to 5 different people

Answer

Creating a list of 5 reasons to justify a decision

Answer

Brainstorming 5 alternative solutions

Question 4

What is the RACI matrix used for in team leadership?

Accepted Answer

Clarifying who is Responsible, Accountable, Consulted, and Informed for each task

Answer

Rating team members on Reliability, Attitude, Competence, and Initiative

Answer

Ranking Action items by Category and Importance

Answer

Reviewing And Categorizing Incidents

Question 5

When should a team leader make a unilateral decision versus seeking team input?

Accepted Answer

Unilateral decisions are appropriate in time-critical emergencies; team input is preferred for complex decisions affecting everyone

Answer

Leaders should always make decisions alone for efficiency

Answer

Team input should be sought for every decision regardless of urgency

Answer

The leader should never make decisions without unanimous team agreement

Question 6

What is groupthink and how can a team leader prevent it?

Accepted Answer

A tendency for group members to conform to a perceived consensus, prevented by encouraging dissent and diverse perspectives

Answer

Thinking as a group during brainstorming sessions

Answer

A positive outcome of highly cohesive teams

Answer

Group meditation exercises before meetings