CTL Leadership & Communication Skills 3

Question 1

Which type of power is a team leader using when they influence others through their expertise and specialized knowledge?

Accepted Answer

Expert power

Answer

Expert power derives from a person's knowledge, skills, or experience that others respect and rely upon.

Question 2

A team leader wants to build trust within a newly formed team. Which action is MOST effective?

Accepted Answer

Consistently follow through on commitments and be transparent about decisions

Answer

Trust is built through consistent reliability, transparency, and integrity — following through on commitments is foundational.

Question 3

During a team meeting, one member dominates the conversation. What should the leader do?

Accepted Answer

Politely redirect by saying 'Let's hear from others on this point'

Answer

Polite redirection invites broader participation without embarrassing the dominant speaker, maintaining a positive team environment.

Question 4

What is the primary purpose of a team charter?

Accepted Answer

To establish shared norms, goals, roles, and working agreements for the team

Answer

A team charter aligns members on expectations, working norms, and objectives, serving as a foundational reference document.

Question 5

Which of the following BEST describes the difference between a leader and a manager?

Accepted Answer

Leaders inspire and influence direction; managers plan and control resources

Answer

Leadership involves inspiring vision and change, while management focuses on planning, organizing, and controlling systems and processes.

(CTL) Certified Team Leader Practice Test