CTL Decision Making & Problem Solving 3

Question 1

Force field analysis helps a team leader make decisions by:

Accepted Answer

Identifying driving and restraining forces around a change

Answer

Force field analysis, developed by Kurt Lewin, examines the forces that support and oppose a proposed change to guide decision-making.

Question 2

When a problem recurs despite a previously implemented solution, the team leader should FIRST:

Accepted Answer

Re-examine whether the root cause was correctly identified

Answer

Recurring problems often indicate the true root cause was not identified or fully addressed during the initial problem-solving cycle.

Question 3

The Pareto Principle (80/20 rule) is MOST useful in problem solving for:

Accepted Answer

Focusing effort on the few causes that produce most of the problems

Answer

The 80/20 rule guides teams to focus on the vital few causes responsible for the majority of problems rather than spreading effort equally.

Question 4

A team leader is evaluating three solutions. One solution has a high potential reward but also a high risk of failure. The BEST tool to compare the options objectively is:

Accepted Answer

An expected value calculation

Answer

Expected value (probability × outcome) provides an objective comparison of options that differ in risk and reward.

Question 5

During a team problem-solving session, one dominant member controls the discussion. To ensure broader input, the leader should use:

Accepted Answer

Nominal Group Technique (NGT)

Answer

NGT structures participation so every member contributes independently before group discussion, reducing the influence of dominant voices.

(CTL) Certified Team Leader Practice Test

(CTL) Certified Team Leader Practice Test

CTL Decision Making & Problem Solving 3