CTL Decision Making & Problem Solving 2

Question 1

A team leader uses a fishbone (Ishikawa) diagram during a problem-solving session. What is the PRIMARY purpose of this tool?

Accepted Answer

Identify and categorize root causes of a problem

Answer

A fishbone diagram visually maps potential root causes across categories such as people, process, equipment, and environment.

Question 2

When a team must decide under severe time pressure with incomplete information, the BEST approach is to:

Accepted Answer

Use satisficing — choose the first option that meets minimum criteria

Answer

Satisficing allows a leader to make a workable decision quickly when optimal analysis is not feasible under time constraints.

Question 3

Which technique involves generating a large number of ideas without criticism before evaluating them?

Accepted Answer

Brainstorming

Answer

Brainstorming encourages free idea generation by deferring judgment until the creative phase is complete.

Question 4

A team leader notices two employees persistently disagree on how to approach a project problem. The MOST effective first step is to:

Accepted Answer

Facilitate a joint discussion to surface underlying assumptions

Answer

Facilitating a joint discussion reveals hidden assumptions and encourages collaborative problem resolution.

Question 5

In a decision matrix, weights are assigned to criteria PRIMARILY to:

Accepted Answer

Reflect the relative importance of each criterion

Answer

Weighting criteria ensures that more important factors have greater influence on the final score and decision.

(CTL) Certified Team Leader Practice Test