CTL Conflict Resolution & Problem Solving 5

Question 1

A team leader notices that conflict avoidance is the dominant pattern on their team. The long-term consequence of this pattern is most likely to be:

Accepted Answer

Suppressed issues that erupt later with greater intensity

Answer

Avoided conflicts accumulate tension and unresolved issues, which typically resurface more severely when they finally break through.

Question 2

Which decision-making tool is BEST suited for selecting among multiple solutions by rating each against weighted criteria?

Accepted Answer

Decision matrix

Answer

A decision matrix scores each option against weighted criteria, making trade-offs explicit and the selection process objective.

Question 3

A team leader should use mediation rather than arbitration when:

Accepted Answer

Preserving team relationships and self-determined resolution is the priority

Answer

Mediation keeps decision-making power with the parties and fosters relationship repair, while arbitration imposes an external decision.

Question 4

During a team problem-solving session, a dominant voice keeps shooting down others' ideas. The leader should:

Accepted Answer

Use structured techniques like round-robin or silent brainstorming to equalize participation

Answer

Structured participation techniques ensure every team member can contribute ideas before any evaluation or criticism occurs.

Question 5

What does BATNA stand for in negotiation, and why does it matter?

Accepted Answer

Best Alternative To a Negotiated Agreement; it defines the point at which walking away is preferable

Answer

Knowing your BATNA sets a clear threshold—any agreement worse than your alternative should be rejected.

(CTL) Certified Team Leader Practice Test