CTL Conflict Resolution & Problem Solving 3

Question 1

A leader who uses the 'competing' conflict style excessively risks:

Accepted Answer

Damaging relationships and suppressing valuable dissent

Answer

Over-relying on competition silences team members and erodes trust, reducing the quality of team decisions over time.

Question 2

What is the primary purpose of establishing ground rules at the start of a conflict resolution meeting?

Accepted Answer

To create a safe and structured environment for open dialogue

Answer

Ground rules set behavioral expectations that keep the conversation productive and ensure all participants feel safe to contribute.

Question 3

Which problem-solving step involves generating multiple potential solutions without evaluating them immediately?

Accepted Answer

Brainstorming

Answer

Brainstorming deliberately separates idea generation from evaluation to encourage creativity and quantity of options.

Question 4

A team member refuses to participate in conflict resolution discussions. The team leader should:

Accepted Answer

Explain how their non-participation affects the team and listen to their reluctance

Answer

Understanding the reason for reluctance may reveal a barrier the leader can address, increasing the likelihood of genuine participation.

Question 5

After implementing a conflict resolution agreement, what should a team leader do within two weeks?

Accepted Answer

Follow up with both parties to assess whether the agreement is working

Answer

Follow-up ensures accountability and allows early correction if the resolution is not holding in practice.

(CTL) Certified Team Leader Practice Test