CTL Communication & Feedback 5

Question 1

Which communication style is characterized by clearly expressing needs and opinions while respecting others' rights?

Accepted Answer

Assertive

Answer

Assertive communication balances self-expression with respect for others, making it the most effective style for team leaders.

Question 2

A team leader wants feedback conversations to be a two-way dialogue rather than a monologue. Which technique best supports this?

Accepted Answer

Asking open-ended questions and pausing for the employee's response

Answer

Open-ended questions invite reflection and sharing, transforming a one-way evaluation into a genuine conversation.

Question 3

A leader regularly ends team meetings without a clear summary or action items. The MOST likely consequence is:

Accepted Answer

Confusion about next steps leads to duplicated effort or missed tasks

Answer

Without clear summaries and action items, team members leave meetings without aligned understanding, causing errors and inefficiency.

Question 4

The concept of 'psychological safety' in team communication means:

Accepted Answer

Team members feel safe to speak up, take risks, and share ideas without fear of punishment

Answer

Psychological safety, a term popularized by Amy Edmondson, describes an environment where team members can voice ideas and concerns without fear of reprisal.

Question 5

A team leader discovers that two team members have been misunderstanding each other for weeks due to unclear email communication. The best corrective action is to:

Accepted Answer

Facilitate a mediated conversation to clarify expectations and rebuild communication norms

Answer

Facilitating a structured clarifying conversation addresses the root cause and helps rebuild direct communication between team members.

(CTL) Certified Team Leader Practice Test

(CTL) Certified Team Leader Practice Test

CTL Communication & Feedback 5