CTL Communication & Feedback 3

Question 1

A team leader wants to improve upward communication. Which action best supports this goal?

Accepted Answer

Implementing anonymous suggestion boxes and open-door policies

Answer

Anonymous channels and open-door policies reduce fear of reprisal, encouraging team members to share concerns upward.

Question 2

When delivering corrective feedback, the timing principle of 'immediacy' means:

Accepted Answer

Feedback should be given as close to the observed behavior as possible

Answer

Immediacy ensures the specific behavior is fresh in both parties' minds, making the feedback more relevant and actionable.

Question 3

A leader uses the 'praise sandwich' frequently. A key risk of this technique is:

Accepted Answer

The corrective feedback gets diluted and employees only remember the praise

Answer

The praise sandwich can cause recipients to discount or miss corrective feedback because it is buried between positive messages.

Question 4

Active listening in a feedback session requires the leader to:

Accepted Answer

Summarize, reflect, and ask clarifying questions without interrupting

Answer

Active listening involves paraphrasing, reflecting feelings, and asking questions to ensure full understanding before responding.

Question 5

Which scenario represents a 'communication breakdown' in team leadership?

Accepted Answer

Instructions are given verbally but team members interpret them differently due to lack of clarity

Answer

When the same message is interpreted differently by recipients, a communication breakdown has occurred due to unclear encoding.

(CTL) Certified Team Leader Practice Test