CTL Communication & Feedback 2

Question 1

A team leader notices a high-performing employee has become disengaged. Which feedback approach is most appropriate?

Accepted Answer

Schedule a private one-on-one to explore root causes before giving feedback

Answer

Private one-on-ones allow leaders to explore underlying causes of disengagement before delivering feedback, preserving dignity and gathering context.

Question 2

When using the SBI (Situation-Behavior-Impact) feedback model, what does the 'B' component require?

Accepted Answer

Citing a specific observable behavior without interpretation

Answer

The Behavior component requires describing only observable, specific actions rather than inferences or personality judgments.

Question 3

A team member frequently dominates virtual meetings, talking over others. The best first step is to:

Accepted Answer

Establish and communicate clear meeting norms for turn-taking

Answer

Establishing clear meeting norms sets shared expectations and addresses the root issue without singling out one person.

Question 4

Which communication channel is MOST effective for delivering complex, emotionally sensitive feedback?

Accepted Answer

Face-to-face or video call for full nonverbal cues

Answer

Sensitive feedback requires rich communication channels like face-to-face or video that convey tone, empathy, and nonverbal signals.

Question 5

A leader consistently uses 'you' statements during feedback sessions. What is the likely consequence?

Accepted Answer

Recipients become defensive, reducing receptivity to feedback

Answer

'You' statements often feel accusatory, triggering defensiveness and reducing the effectiveness of feedback conversations.

(CTL) Certified Team Leader Practice Test