CTL Strategic Team Development

Question 1

What are Tuckman's five stages of group development?

Accepted Answer

Forming, Storming, Norming, Performing, and Adjourning

Answer

Tuckman's model describes how teams progress: Forming (orientation), Storming (conflict), Norming (cohesion), Performing (productivity), and Adjourning (dissolution).

Question 2

What is the difference between a team leader and a team manager?

Accepted Answer

Leaders inspire and motivate through influence; managers direct and control through authority

Answer

Team leaders primarily influence through vision, inspiration, and personal example, while managers exercise formal authority over tasks, resources, and organizational processes.

Question 3

What is psychological safety in a team environment?

Accepted Answer

A shared belief that the team is safe for interpersonal risk-taking without fear of punishment

Answer

Psychological safety, as defined by Amy Edmondson, is the belief that team members can speak up, ask questions, admit mistakes, and take risks without being humiliated or punished.

Question 4

How should a team leader handle a consistently underperforming team member?

Accepted Answer

Have a private conversation to understand barriers, set clear expectations, and create an improvement plan

Answer

Effective leaders address underperformance through private conversations, seeking to understand root causes, setting clear expectations, providing support, and creating actionable improvement plans.

Question 5

What is servant leadership?

Accepted Answer

A leadership philosophy where the leader prioritizes the growth, well-being, and empowerment of team members

Answer

Servant leadership, coined by Robert Greenleaf, prioritizes serving others first — the leader's primary goal is to support team members' development, well-being, and success.

(CTL) Certified Team Leader Practice Test

(CTL) Certified Team Leader Practice Test

CTL Strategic Team Development