CTL Decision Making & Problem Solving

Question 1

What is the difference between consensus and majority rule in team decision-making?

Accepted Answer

Consensus means all members can support the decision; majority rule means more than half agree

Answer

Consensus means all team members can live with and support the decision, even if it's not their first choice. Majority rule means the option with more than 50% of votes wins, potentially leaving a significant minority unsatisfied.

Question 2

What is root cause analysis?

Accepted Answer

A systematic process to identify the fundamental cause of a problem rather than addressing symptoms

Answer

Root cause analysis digs beneath surface symptoms to identify the fundamental underlying cause of a problem, enabling solutions that prevent recurrence rather than just treating effects.

Question 3

What is the '5 Whys' technique in problem solving?

Accepted Answer

Asking 'why' repeatedly (typically 5 times) to drill down from symptoms to root causes

Answer

The 5 Whys technique, developed by Toyota, involves asking 'Why?' iteratively to peel away layers of symptoms and reach the root cause of a problem.

Question 4

What is the RACI matrix used for in team leadership?

Accepted Answer

Clarifying who is Responsible, Accountable, Consulted, and Informed for each task

Answer

A RACI matrix assigns four roles for each task: Responsible (does the work), Accountable (owns the outcome), Consulted (provides input), and Informed (kept updated).

Question 5

When should a team leader make a unilateral decision versus seeking team input?

Accepted Answer

Unilateral decisions are appropriate in time-critical emergencies; team input is preferred for complex decisions affecting everyone

Answer

Time-critical situations, routine operational decisions, and confidential matters may require unilateral decisions. Complex problems, decisions with broad impact, and those requiring buy-in benefit from team input.

(CTL) Certified Team Leader Practice Test

(CTL) Certified Team Leader Practice Test

CTL Decision Making & Problem Solving