CTL Communication & Feedback

Question 1

What is the SBI (Situation-Behavior-Impact) feedback model?

Accepted Answer

A framework describing the specific Situation, the observed Behavior, and its Impact for constructive feedback

Answer

SBI provides structured feedback by describing the specific Situation where the behavior occurred, the observable Behavior witnessed, and the Impact it had on the team or work.

Question 2

What is active listening and why is it important for team leaders?

Accepted Answer

Fully concentrating on what is being said, understanding, and responding thoughtfully

Answer

Active listening involves giving full attention, reflecting back what you hear, asking clarifying questions, and withholding judgment, building trust and ensuring accurate understanding.

Question 3

What is the difference between assertive and aggressive communication?

Accepted Answer

Assertive respects both your rights and others'; aggressive disrespects others' rights

Answer

Assertive communication expresses needs and opinions clearly while respecting others' perspectives. Aggressive communication prioritizes one's own needs at the expense of others.

Question 4

How often should a team leader provide feedback to team members?

Accepted Answer

Regularly and in real-time, not just during annual reviews

Answer

Effective leaders provide timely, ongoing feedback close to the event, allowing for immediate course correction and reinforcement rather than waiting for formal review periods.

Question 5

What is nonverbal communication and why should team leaders be aware of it?

Accepted Answer

Body language, facial expressions, and tone that convey meaning beyond words

Answer

Nonverbal communication includes body language, facial expressions, eye contact, posture, gestures, and tone of voice, which can reinforce or contradict verbal messages.

(CTL) Certified Team Leader Practice Test

(CTL) Certified Team Leader Practice Test

CTL Communication & Feedback