Goal Setting & Performance Enhancement Flashcards

A team coach notices that team members are pursuing individual metrics that conflict with the shared team goal. The BEST coaching response is to:

Answer: Facilitate a conversation that surfaces the tension and realigns individual and team goals

Surfacing and resolving goal conflicts through dialogue helps the team develop shared ownership without creating resentment from top-down mandates.

Which goal-setting theory suggests that specific, difficult goals lead to higher performance than vague or easy ones?

Answer: Locke and Latham's Goal-Setting Theory

Locke and Latham's Goal-Setting Theory demonstrates that goal specificity and difficulty are the two primary drivers of performance improvement.

A CTC coach is working with a team that has high capability but low motivation toward its goals. Which approach is MOST likely to re-engage the team?

Answer: Co-create a compelling 'why' behind the goals and reconnect them to team purpose

When capability is present but motivation is low, reconnecting the team to meaning and purpose is the most effective lever for re-engagement.

What does 'goal commitment' mean in the context of team performance?

Answer: The team's determination to pursue a goal even when facing obstacles or setbacks

Goal commitment refers to the team's psychological resolve to keep pursuing the goal through challenges, which predicts sustained performance.

During a retrospective, a team realizes its performance goals were set without adequate input from key stakeholders. The coach should help the team:

Answer: Revise the goals through an inclusive stakeholder engagement process

Revising goals with proper stakeholder involvement corrects the process flaw and builds the broader alignment needed for effective execution.

Which of the following is an example of an OUTCOME goal versus a PROCESS goal?

Answer: 'Increase revenue by 20%' is an outcome goal; 'we will hold weekly stand-ups' is a process goal

Outcome goals define the end result to achieve, while process goals define the specific behaviors and activities that drive that result.

A team coach observes that the team celebrates reaching milestones but rarely reflects on what enabled success. The coach should:

Answer: Introduce structured 'success debriefs' so the team can replicate winning behaviors

Success debriefs help teams extract learnable insights from positive outcomes, turning wins into repeatable performance patterns.