Mixed Deck — All CTC Topics Flashcards

What is the foundation of effective curriculum design?

Answer: Clear learning objectives aligned with competency standards and learner needs

Effective curriculum design starts with clear learning objectives aligned with competency standards and learner needs, ensuring purposeful and relevant instruction.

In a CTC framework, what is the team coach's stance when a team member's professional development goals exceed the organization's current capacity to support them?

Answer: Help the team member explore creative pathways and advocate internally for the support they need

A team coach acts as both a development facilitator and an advocate, helping individuals navigate organizational constraints while pursuing meaningful growth.

A CTC is facilitating a session when an unexpected conflict erupts between two team members. The best immediate response is to:

Answer: Acknowledge what is happening, ensure psychological safety, and invite the team to engage with it

Acknowledging conflict and engaging the full team in it transforms a difficult moment into a learning opportunity about team dynamics.

When a team coach encounters strong resistance to change from a senior team member, which approach aligns BEST with coaching principles?

Answer: Explore the senior member's concerns with curiosity and identify what support they need

Coaching principles call for curiosity-driven inquiry; understanding a senior member's resistance often surfaces legitimate concerns that, when addressed, can convert resistors into allies.

During a team assessment debrief, one member disputes the results publicly. The most effective coach response is to:

Answer: Acknowledge the reaction, explore what feels inaccurate, and invite the team to examine the data together

Acknowledging resistance and facilitating collective inquiry turns defensiveness into a productive learning moment for the whole team.

During a facilitated activity, the energy in the room drops noticeably. What should a skilled team coach do first?

Answer: Name the observation and check in with the group

Naming what is observed and checking in invites the group into self-awareness and shared responsibility for energy.

A Certified Team Coach notices that a team consistently blames external factors for their failures. From a systems thinking perspective, this is best described as:

Answer: A lack of systems awareness — the team is not seeing its own role within the larger system

Systems thinking teaches that teams are part of the systems they operate in and that blaming 'the environment' often masks a team's own contribution to outcomes.

A team coach is selecting a digital platform for a 6-month engagement. Which factor should carry the MOST weight in the decision?

Answer: Alignment with the team's existing workflow and minimal learning curve

A tool embedded in the team's existing workflow reduces friction and accelerates adoption, keeping the focus on coaching rather than tool onboarding.

In Appreciative Inquiry (AI) facilitation, the '4-D Cycle' begins with which phase?

Answer: Discover

The 4-D Cycle of Appreciative Inquiry starts with Discover, where participants identify and appreciate what is already working well.

A coach wants to ensure transfer of learning from a workshop to daily team practice. Which approach is most effective?

Answer: Have participants create specific action commitments with accountability partners

Specific action commitments paired with accountability partners create social contracts that significantly increase follow-through after training.

In a technology-enhanced coaching session, a team's online collaboration tool crashes mid-exercise. How should the coach respond?

Answer: Stay calm, pivot to a low-tech alternative, and use the moment to model adaptability

A coach's calm pivot to alternatives models the resilience and adaptability they encourage in the team, turning disruption into a learning moment.

A Scrum Master observes that sprint planning discussions frequently reference sports metaphors that alienate non-sports fans and some cultural groups. The best coaching response is to:

Answer: Facilitate a team agreement on shared, universally relatable language

Co-creating a team language agreement respects diverse backgrounds while preserving the team's ability to communicate efficiently.

Which technique is most appropriate when a coach wants the team to surface hidden assumptions about their work processes?

Answer: Assumption mapping or assumption storming

Assumption mapping explicitly surfaces and examines beliefs the team holds unconsciously, enabling more rigorous and honest process analysis.

How should technology be integrated into instruction?

Answer: Purposefully, to enhance learning objectives that technology can uniquely support

Technology should be integrated purposefully where it uniquely enhances learning, not as a substitute for effective instruction or as technology for its own sake.

Which behavior MOST undermines a team's ability to achieve its performance goals?

Answer: Tolerating persistent social loafing without addressing it

Social loafing — where individuals reduce effort when working in a group — erodes collective accountability and drags team performance downward.

How can a team coach support group development?

Answer: By facilitating discussions and supporting team growth

A team coach supports group development by guiding the team through various stages, facilitating constructive discussions, and helping them identify and overcome challenges. They empower the team to develop its own solutions, improve communication, and enhance overall effectiveness and growth.

In the CLEAR coaching model, what does the 'E' stand for?

Answer: Explore

CLEAR stands for Contract, Listen, Explore, Action, and Review — 'E' is Explore, where the coach helps the coachee examine possibilities.

According to Self-Determination Theory, which three needs must be satisfied to sustain intrinsic motivation in team learners?

Answer: Autonomy, competence, and relatedness

Self-Determination Theory identifies autonomy, competence, and relatedness as the three core psychological needs for intrinsic motivation.

Which of the following is the BEST example of a well-written learning objective using Bloom's Taxonomy?

Answer: Analyze a team's sprint velocity data to identify improvement opportunities

A strong objective uses an action verb at a measurable cognitive level — 'analyze' is specific, measurable, and maps to higher-order thinking.

What is a key element of non-verbal communication?

Answer: Non-verbal cues include facial expressions and gestures

Non-verbal communication encompasses all forms of communication that do not involve spoken words, such as body language, facial expressions, gestures, posture, and eye contact. These cues often convey more meaning and emotion than verbal communication alone, providing crucial context in interactions.