Learner Engagement & Motivation Flashcards

A team coach uses questioning techniques to deepen engagement. Which type of question is MOST effective for stimulating critical reflection?

Answer: Open-ended questions that prompt exploration of assumptions and values

Open-ended questions invite learners to examine their assumptions and values, fostering deeper reflective engagement.

According to Herzberg's Two-Factor Theory applied to team coaching, which factor would be classified as a 'motivator' rather than a 'hygiene factor'?

Answer: Recognition of achievement and personal growth opportunities

Herzberg classified achievement and recognition as motivators that actively drive satisfaction, while environment and logistics are hygiene factors that only prevent dissatisfaction.

A coach is designing a team learning journey. To sustain motivation over several months, which structural approach is most effective?

Answer: Build in regular milestone celebrations and visible progress markers throughout

Regular milestones and visible progress markers sustain motivation by giving learners a continuous sense of achievement and forward momentum.

When learners experience the 'valley of despair' during a coaching program (feeling competent, then suddenly feeling overwhelmed), the coach should:

Answer: Normalize the experience as a natural part of the learning curve and provide targeted support

Normalizing the learning dip and providing targeted support helps learners persevere through a natural and temporary phase of development.

Which feedback practice is most likely to sustain learner motivation in a team coaching context?

Answer: Immediate, specific, and developmental feedback focused on effort and strategy

Immediate, specific, developmental feedback targeting effort and strategy supports growth mindset and intrinsic motivation.

A coaching participant repeatedly misses pre-work assignments despite verbal commitment. Using motivational interviewing, the coach's best approach is to:

Answer: Explore the discrepancy between the learner's stated goals and current behavior with curiosity

Motivational interviewing uses collaborative exploration of discrepancy between goals and behavior to evoke the learner's own motivation for change.

What does 'learner agency' mean in the context of team coaching, and why is it important for engagement?

Answer: The learner's sense of ownership and control over their own learning process, which increases intrinsic motivation

Learner agency—the sense of ownership and control over learning—directly increases intrinsic motivation and engagement by fulfilling the need for autonomy.