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Instructional Methods & Techniques Flashcards

7 cards from real CTC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A coach notices that team learning is fragmented because members have very different experience levels. Which differentiated instruction approach helps most?

    Answer: Using tiered activities that offer different complexity for different readiness levels

    Tiered activities honor diverse readiness levels by adjusting complexity while keeping all members working toward the same learning goals.

  2. Which debriefing technique is most effective after an experiential learning activity?

    Answer: Using the 'What? So What? Now What?' framework

    The 'What? So What? Now What?' model guides teams through description, meaning-making, and application, maximizing learning from the experience.

  3. A coach is working with a cross-functional team that struggles with technical jargon differences. Which instructional technique best bridges this gap?

    Answer: Creating a shared glossary collaboratively during the session

    A collaboratively built glossary creates shared language ownership and surfaces misalignments early, reducing communication barriers in cross-functional teams.

  4. In adult learning theory (andragogy), how does motivation primarily differ from pedagogy?

    Answer: Adults are self-directed and motivated by relevance to their real-life problems

    Andragogy holds that adults are intrinsically motivated and learn most effectively when content is immediately relevant to their professional or personal challenges.

  5. A coach wants to help a team develop collective intelligence on a complex problem. Which instructional structure is most appropriate?

    Answer: A structured dialogue process with diverging and converging phases

    Alternating divergent and convergent phases harnesses the team's collective intelligence by first expanding ideas then focusing them toward actionable insights.

  6. Which coaching instruction technique is best described as helping participants 'unlearn' outdated mental models?

    Answer: Cognitive dissonance exercises that challenge existing assumptions

    Deliberately introducing cognitive dissonance disrupts fixed mental models, creating the psychological space needed for new frameworks and behaviors to emerge.

  7. When designing a coaching workshop, what does 'scaffolding' refer to?

    Answer: Providing temporary support structures that are gradually removed as competence grows

    Scaffolding provides structured support during the learning of new skills, which is intentionally reduced as learners build independence and competence.

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Sources & references

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  1. support.scrumalliance.org — Renewal · verified Oct 2026
  2. scrumalliance.org — Eligibility · verified Oct 2026