Goal Setting & Performance Enhancement Flashcards

A team has set a goal to 'improve customer satisfaction.' As a team coach, what is your FIRST recommendation?

Answer: Make the goal specific and measurable before proceeding

Vague goals lack the specificity needed for action, so the coach should help the team define what 'improved satisfaction' looks like in measurable terms.

Which coaching approach best supports a team in sustaining high performance over a long project timeline?

Answer: Breaking the overarching goal into milestone-based sub-goals with regular reviews

Milestone-based sub-goals provide ongoing motivation and create natural review points that keep a team aligned and energized across a long timeline.

When a team consistently misses its performance targets, a CTC coach should FIRST explore:

Answer: Whether the goals were realistic and resources adequate

Before attributing misses to individual failure, a coach must examine whether the goals were achievable given the team's actual capacity and resources.

The concept of 'stretch goals' in team coaching is BEST described as:

Answer: Ambitious yet attainable goals that push the team beyond its current comfort zone

Stretch goals are deliberately challenging but achievable targets designed to motivate teams to exceed their ordinary performance levels.

A newly formed team is struggling to agree on shared performance goals. Which intervention is MOST appropriate for a team coach?

Answer: Facilitate a structured goal-alignment session using collaborative dialogue

Facilitating collaborative dialogue ensures all voices are heard and increases buy-in, which is essential for a team still forming shared identity.

Which of the following BEST illustrates the principle of 'performance feedback loops' in team coaching?

Answer: Providing real-time data and structured debriefs so the team can self-correct continuously

Continuous, data-informed feedback loops allow teams to identify deviations from their goals and make timely corrections rather than discovering problems late.

In the context of team performance enhancement, psychological safety PRIMARILY contributes by:

Answer: Allowing team members to voice ideas, risks, and mistakes without fear of punishment

Psychological safety enables candid communication about performance gaps and experimentation, both of which are critical for continuous improvement.