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Coaching Models & Facilitation Techniques Flashcards

7 cards from real CTC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. In the CLEAR coaching model, what does the 'E' stand for?

    Answer: Explore

    CLEAR stands for Contract, Listen, Explore, Action, and Review — 'E' is Explore, where the coach helps the coachee examine possibilities.

  2. A team coach notices that a team discussion keeps circling without resolution. Which facilitation technique is MOST appropriate to use?

    Answer: Convergent questioning

    Convergent questioning focuses the group toward synthesizing ideas and making decisions, breaking circular discussions.

  3. The 'double loop learning' concept in team coaching refers to:

    Answer: Questioning underlying assumptions that drive behavior

    Double loop learning, from Argyris and Schön, involves examining and changing the governing values and assumptions, not just correcting actions.

  4. In Appreciative Inquiry (AI) facilitation, the '4-D Cycle' begins with which phase?

    Answer: Discover

    The 4-D Cycle of Appreciative Inquiry starts with Discover, where participants identify and appreciate what is already working well.

  5. Which coaching model explicitly uses 'scaling questions' as a core technique?

    Answer: Solution-Focused coaching

    Solution-Focused coaching regularly uses scaling questions (e.g., 'On a scale of 1–10, where are you now?') to measure progress and motivation.

  6. During a team facilitation session, the coach uses 'process observation' to:

    Answer: Notice how the team interacts, not just what they discuss

    Process observation focuses on group dynamics, communication patterns, and relational behaviors rather than content.

  7. A team coach using the Systemic Team Coaching model (Hawkins) would PRIMARILY focus on:

    Answer: The team's stakeholder ecosystem and external context

    Hawkins' Systemic Team Coaching emphasizes the team's purpose and its relationships with key stakeholders across the wider system.

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Sources & references

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  1. support.scrumalliance.org — Renewal · verified Oct 2026
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