Assessment & Evaluation Strategies Flashcards

A Certified Team Coach wants to assess team decision-making quality. Which approach provides the most direct evidence?

Answer: Analyzing case examples of past team decisions and their outcomes

Analyzing real decision cases reveals how the team actually reasons, weighs options, and learns from results, providing direct evidence of decision quality.

In team coaching, stakeholder feedback is collected primarily to:

Answer: Provide an external perspective on team impact and effectiveness

Stakeholder feedback adds an outside-in view of how the team's work lands with those who depend on or interact with the team.

Which of the following represents a lagging indicator of team coaching success?

Answer: Increased business outcomes observed six months post-engagement

Lagging indicators like business outcomes measured months later reflect the sustained impact of coaching, as opposed to leading indicators measured during the process.

A coach uses Kirkpatrick's model to evaluate a team coaching program. Level 3 of this model assesses:

Answer: Transfer of learning to on-the-job behavior change

Kirkpatrick's Level 3 (Behavior) evaluates whether learning transferred to actual behavioral change in the work environment.

When feedback from a team assessment contradicts the coach's own observations, the most appropriate response is to:

Answer: Use the discrepancy as a point of inquiry and exploration with the team

Discrepancies between data sources are valuable: they prompt deeper inquiry and often reveal important hidden dynamics within the team system.

Which of the following best supports an action learning approach within team evaluation?

Answer: Having the team reflect on assessment findings and design their own experiments for change

Action learning ties assessment to team-led experimentation, making evaluation an active driver of team development rather than a passive observation.

A team's assessment reveals strong individual expertise but poor knowledge sharing. As coach, you would most likely focus on:

Answer: Designing interventions that build collective intelligence and information flow

The gap between individual expertise and knowledge sharing points to a systemic barrier that coaching can address through collective norms and structures.