CSP CSP Incident Response & Emergency Procedures 1 — Questions and Answers
Question 1: When a surveillance officer observes an active physical altercation on camera, what is the FIRST priority action?
- Notify security or law enforcement immediately (Correct answer)
- Continue recording without intervention
- Review previous footage for context
- Document the incident in the log
Correct answer: Notify security or law enforcement immediately
The first priority during an active altercation is to notify security personnel or law enforcement so physical intervention can occur promptly.
Question 2: An ICS (Incident Command System) structure is used in large-scale security events primarily to:
- Establish a unified chain of command and resource coordination (Correct answer)
- Replace local law enforcement authority
- Reduce the number of surveillance cameras needed
- Automate incident reporting processes
Correct answer: Establish a unified chain of command and resource coordination
ICS establishes a standardized chain of command that enables coordinated, efficient management of personnel and resources during large-scale incidents.
Question 3: During an active shooter incident at a facility, the surveillance operator should:
- Track the subject's location and relay real-time updates to responding officers (Correct answer)
- Lock down all camera feeds to prevent outside access
- Evacuate the surveillance room immediately without broadcasting updates
- Wait for law enforcement to arrive before monitoring
Correct answer: Track the subject's location and relay real-time updates to responding officers
Providing real-time positional intelligence to responding officers is the surveillance operator's most critical role during an active shooter event.
Question 4: A 'code red' emergency alert is broadcast at a retail facility. The surveillance supervisor should FIRST:
- Pull up camera views of all exits and the incident location (Correct answer)
- Disable public-facing monitors to prevent panic
- Archive the last 30 minutes of footage immediately
- Call corporate security before taking any action
Correct answer: Pull up camera views of all exits and the incident location
Immediately pulling up exits and the incident zone gives supervisors situational awareness needed to support response teams.
Question 5: Post-incident debriefs in a surveillance department are most valuable because they:
- Identify gaps in response procedures and improve future performance (Correct answer)
- Assign blame to team members who made errors
- Satisfy legal requirements for incident closure
- Generate statistics for insurance claims
Correct answer: Identify gaps in response procedures and improve future performance
Debriefs are a continuous-improvement tool that reveal procedural weaknesses and allow teams to refine response protocols.
Question 6: When a bomb threat is called in to a facility, the surveillance team's role is to:
- Monitor all entrances, exits, and common areas for suspicious persons or packages (Correct answer)
- Immediately shut down all recording systems per protocol
- Begin interviewing staff on camera about suspicious activity
- Leave the facility along with all other personnel
Correct answer: Monitor all entrances, exits, and common areas for suspicious persons or packages
Surveillance should actively monitor for suspicious persons, unattended items, and evacuation compliance while supporting the incident command.
CSP CSP Incident Response & Emergency Procedures 1
When a surveillance officer observes an active physical altercation on camera, what is the FIRST priority action?