CSI CSI Governance and Compliance 1

Question 1

What is the relationship between IT governance and CSI?

Accepted Answer

IT governance provides the framework within which CSI operates, ensuring improvements align with organizational policies and strategic objectives

Answer

IT governance sets the decision-making rules and accountability structures that guide where and how CSI resources are invested.

Question 2

How does compliance with regulatory requirements influence CSI activities?

Accepted Answer

Regulatory requirements create mandatory improvement targets that CSI must address and demonstrate through evidence

Answer

Regulations such as SOX, HIPAA, or GDPR impose performance and control requirements that CSI must treat as non-negotiable improvement targets.

Question 3

What is the purpose of an IT governance framework in relation to service improvement?

Accepted Answer

To provide accountability structures, decision rights, and policies that ensure improvement efforts are properly authorized and controlled

Answer

Governance frameworks define who can authorize improvements, what controls must be followed, and how accountability for outcomes is maintained.

Question 4

Which standard is most closely associated with IT service management quality and is often used alongside ITIL CSI?

Accepted Answer

ISO/IEC 20000

Answer

ISO/IEC 20000 is the international standard for IT service management, and its requirements for continual improvement align directly with ITIL CSI practices.

Question 5

How does an internal audit function support CSI governance?

Accepted Answer

By independently assessing whether improvement activities are being executed as planned and controls are effective

Answer

Internal audits provide an independent check on whether CSI activities are producing real results and whether governance controls are being followed.

CSI - Continual Service Improvement Practice Test

CSI - Continual Service Improvement Practice Test

CSI CSI Governance and Compliance 1