CSI CSI Governance and Compliance

Question 1

What is the relationship between IT governance and CSI?

Accepted Answer

IT governance provides the framework within which CSI operates, ensuring improvements align with organizational policies and strategic objectives

Answer

Governance and CSI are separate functions with no overlap

Answer

CSI replaces the need for IT governance

Answer

Governance only applies to financial controls, not service improvement

Question 2

How does compliance with regulatory requirements influence CSI activities?

Accepted Answer

Regulatory requirements create mandatory improvement targets that CSI must address and demonstrate through evidence

Answer

Compliance is handled by legal teams and has no impact on CSI

Answer

CSI only addresses voluntary improvements, never mandatory ones

Answer

Regulatory compliance eliminates the need for CSI

Question 3

What is the purpose of an IT governance framework in relation to service improvement?

Accepted Answer

To provide accountability structures, decision rights, and policies that ensure improvement efforts are properly authorized and controlled

Answer

To slow down improvement by adding bureaucracy

Answer

To replace IT service management processes entirely

Answer

To manage vendor payment terms

Question 4

Which standard is most closely associated with IT service management quality and is often used alongside ITIL CSI?

Accepted Answer

ISO/IEC 20000

Answer

ISO 9001

Answer

ISO 27001

Answer

ISO 31000

Question 5

How does an internal audit function support CSI governance?

Accepted Answer

By independently assessing whether improvement activities are being executed as planned and controls are effective

Answer

By implementing improvement actions on behalf of operational teams

Answer

By setting the IT strategy and budget

Answer

By managing customer relationships

Question 6

What is the significance of 'management commitment' for CSI governance?

Accepted Answer

Without visible management commitment, CSI initiatives lack authority, resources, and cultural support needed to succeed

Answer

Management commitment is desirable but not essential for CSI

Answer

CSI governance works regardless of management involvement

Answer

Only technical staff commitment matters for CSI