CSC Consulting Methodologies & Frameworks 2

Question 1

In the Six Sigma DMAIC methodology, what is the primary objective of the 'Measure' phase?

Accepted Answer

Establish a baseline of current process performance

Answer

The Measure phase quantifies current process performance to establish a data-driven baseline before analysis and improvement begin.

Question 2

The Balanced Scorecard approach developed by Kaplan and Norton evaluates organizational performance across how many core perspectives?

Accepted Answer

Four

Answer

The Balanced Scorecard uses four perspectives—Financial, Customer, Internal Processes, and Learning & Growth—to give a holistic view of performance.

Question 3

A consultant advising a client to enter a new market with no direct competitors and high growth potential is applying which strategic framework?

Accepted Answer

Blue Ocean Strategy

Answer

Blue Ocean Strategy advocates creating uncontested market space with high demand rather than competing in saturated markets, avoiding the 'red ocean' of fierce competition.

Question 4

Design Thinking in consulting is best described as a methodology that:

Accepted Answer

Emphasizes empathy with end users to drive innovation

Answer

Design Thinking centers on understanding user needs through empathy and iterative prototyping to develop innovative, human-centered solutions.

Question 5

When applying the Agile methodology to a consulting engagement, which practice best supports rapid course correction?

Accepted Answer

Regular sprint reviews and retrospectives with client feedback

Answer

Sprint reviews and retrospectives allow the consulting team and client to assess progress and adjust direction frequently, embodying Agile's iterative nature.

(CSC) Certified Senior Consultant Practice Test

(CSC) Certified Senior Consultant Practice Test

CSC Consulting Methodologies & Frameworks 2