CSC CSC Change Management & Organizational Development

Question 1

Which change management model uses the stages Unfreeze, Change, and Refreeze to guide organizational transitions?

Accepted Answer

Lewin's Change Management Model

Answer

Kotter's 8-Step Model

Answer

ADKAR Model

Answer

McKinsey 7-S Framework

Question 2

In the ADKAR change management model, what does the letter 'K' stand for?

Accepted Answer

Knowledge

Answer

Kinetics

Answer

Key Performance

Answer

Kickoff

Question 3

A senior consultant is leading a large-scale ERP implementation. Which factor is MOST critical to ensuring successful organizational adoption?

Accepted Answer

Securing executive sponsorship and visible leadership support

Answer

Selecting the most advanced software features

Answer

Minimizing the project budget

Answer

Completing implementation ahead of schedule

Question 4

What is the primary purpose of a stakeholder impact assessment during organizational change?

Accepted Answer

To identify how different groups will be affected and tailor change strategies accordingly

Answer

To determine the project budget

Answer

To assign blame for resistance

Answer

To create a communications calendar

Question 5

Which of the following BEST describes 'change saturation' in an organization?

Accepted Answer

The organization has absorbed too many simultaneous changes, reducing capacity to adopt more

Answer

Employees are fully trained on new processes

Answer

A project has exceeded its budget

Answer

Change management activities are complete

Question 6

A senior consultant notices significant resistance from mid-level managers during a restructuring initiative. What is the MOST effective approach?

Accepted Answer

Engage managers early, involve them in planning, and address their concerns directly

Answer

Proceed with the change and ignore the resistance

Answer

Escalate immediately to the CEO

Answer

Delay the project indefinitely