CSA System Installation and Configuration 3

Question 1

What is the recommended approach for promoting a configuration from a development instance to production in ServiceNow?

Accepted Answer

Use Update Sets to capture and move changes between instances

Answer

Update Sets record configuration changes and can be exported and imported across instances to promote changes safely.

Question 2

When an Update Set is in 'Loaded' state, what is the next step to apply its changes?

Accepted Answer

Preview the Update Set and resolve any conflicts before committing

Answer

Previewing checks for conflicts or missing records before committing, which applies the changes to the target instance.

Question 3

Which system property controls whether debug logging is enabled for ServiceNow node startup?

Accepted Answer

glide.log.level

Answer

The glide.log.level property sets the verbosity of system logging, including startup diagnostic output.

Question 4

What is the function of the 'Activate Plugin' feature in ServiceNow administration?

Accepted Answer

It enables optional ServiceNow features and applications that are not active by default

Answer

Plugin activation enables built-in ServiceNow capabilities (such as ITSM modules) that are packaged but inactive by default.

Question 5

In ServiceNow, which role is required to modify system properties in the System Properties module?

Accepted Answer

admin

Answer

Only users with the admin role have access to modify global system properties that affect instance-wide behavior.

(CSA) Certified System Administrator Practice Test