CSA System Installation and Configuration 3 — Questions and Answers
Question 1: What is the recommended approach for promoting a configuration from a development instance to production in ServiceNow?
- Use Update Sets to capture and move changes between instances (Correct answer)
- Manually recreate configurations in production
- Export the database and restore it in production
- Use File-Based Import/Export
Correct answer: Use Update Sets to capture and move changes between instances
Update Sets record configuration changes and can be exported and imported across instances to promote changes safely.
Question 2: When an Update Set is in 'Loaded' state, what is the next step to apply its changes?
- Preview the Update Set and resolve any conflicts before committing (Correct answer)
- Immediately commit the Update Set
- Export the Update Set as XML
- Mark it as Complete
Correct answer: Preview the Update Set and resolve any conflicts before committing
Previewing checks for conflicts or missing records before committing, which applies the changes to the target instance.
Question 3: Which system property controls whether debug logging is enabled for ServiceNow node startup?
- glide.log.level (Correct answer)
- glide.debug.enabled
- node.startup.verbose
- glide.node.debug
Correct answer: glide.log.level
The glide.log.level property sets the verbosity of system logging, including startup diagnostic output.
Question 4: What is the function of the 'Activate Plugin' feature in ServiceNow administration?
- It enables optional ServiceNow features and applications that are not active by default (Correct answer)
- It installs third-party software packages
- It restarts the application server nodes
- It deploys a MID Server agent
Correct answer: It enables optional ServiceNow features and applications that are not active by default
Plugin activation enables built-in ServiceNow capabilities (such as ITSM modules) that are packaged but inactive by default.
Question 5: In ServiceNow, which role is required to modify system properties in the System Properties module?
- admin (Correct answer)
- itil
- security_admin
- mid_server
Correct answer: admin
Only users with the admin role have access to modify global system properties that affect instance-wide behavior.
Question 6: What is the purpose of the 'Node list' in a ServiceNow clustered deployment?
- It displays all active application nodes and their current status (Correct answer)
- It shows all users logged into the instance
- It lists all installed plugins
- It enumerates database replica servers
Correct answer: It displays all active application nodes and their current status
The Node list (System Diagnostics > Node list) shows all cluster nodes, their health, and load distribution metrics.
Question 7: Which ServiceNow feature automatically redirects users to a maintenance page when a scheduled downtime window is active?
- Maintenance Mode (Correct answer)
- Safe Mode
- Read-Only Mode
- Outage Window
Correct answer: Maintenance Mode
Maintenance Mode halts normal operation and displays a configurable maintenance message to all non-admin users.
CSA System Installation and Configuration 3
What is the recommended approach for promoting a configuration from a development instance to production in ServiceNow?