CSA Service Catalog & Request Management 2

Question 1

What is an Order Guide in the ServiceNow Service Catalog?

Accepted Answer

A catalog item type that groups multiple related items into a single bundled request

Answer

An Order Guide lets users select and submit multiple related catalog items together in one bundled ordering experience, with conditional logic to include or exclude items.

Question 2

Which ServiceNow table stores the top-level container for a user's submitted catalog request?

Accepted Answer

sc_request

Answer

The sc_request table holds the parent request record submitted by the user; it contains one or more Requested Items (RITMs) stored in sc_req_item.

Question 3

What is the primary purpose of Catalog Tasks (sc_task) in ServiceNow?

Accepted Answer

To break fulfillment work into individual assignable tasks for specific teams or groups

Answer

Catalog Tasks (sc_task) allow administrators to divide the fulfillment work of a RITM into separate tasks that can be routed to different groups or individuals.

Question 4

What does the 'Availability' field on a ServiceNow catalog item control?

Accepted Answer

Whether the item is accessible via desktop catalog, mobile, or both interfaces

Answer

The Availability field determines through which ServiceNow interfaces—desktop Service Catalog, mobile, or all—the catalog item is displayed and accessible to users.

Question 5

What is the function of a Content Item in the ServiceNow Service Catalog?

Accepted Answer

To display informational or navigational content without enabling ordering

Answer

A Content Item shows text, links, or informational content within the catalog but does not collect user input or generate request records—it is purely informational.

CSA - Certified System Architect Practice Test

CSA - Certified System Architect Practice Test

CSA Service Catalog & Request Management 2