Project Management for IT Flashcards

A tobacconist chain's IT director wants to identify which software bugs would cause the most customer impact if not fixed first. Which quality tool prioritizes issues by frequency of occurrence?

Answer: Pareto chart

A Pareto chart ranks causes by frequency to highlight the vital few causes responsible for the majority of problems (80/20 rule).

A retail tobacconist's IT project is in its planning phase. The project manager decomposes the total project scope into smaller, manageable components. What is this technique called?

Answer: Work breakdown structure (WBS) creation

Creating a WBS hierarchically decomposes the total project scope into work packages that can be scheduled, cost-estimated, and monitored.

During a tobacco retail ERP implementation, the project team must complete testing before training can begin. What type of dependency is this?

Answer: Mandatory dependency

A mandatory dependency is inherently required by the nature of the work; training cannot meaningfully precede a working, tested system.

A tobacconist IT project sponsor asks for an early warning system to detect project deviations. Which monitoring approach compares actual performance against the performance measurement baseline?

Answer: Earned Value Management (EVM)

EVM integrates scope, schedule, and cost baselines to measure project performance and forecast future performance.

An Agile IT project at a tobacco retailer ends its sprint. The team demonstrates completed work to stakeholders to gather feedback. What is this meeting called?

Answer: Sprint review

The Sprint Review is held at the end of a sprint for the team to inspect the increment and adapt the product backlog based on stakeholder feedback.

When managing a tobacco retail IT project, the project manager identifies that a critical vendor may go out of business. The team contracts a backup vendor in advance. Which risk response strategy is this?

Answer: Risk mitigation

Mitigation reduces the probability or impact of a risk event; securing a backup vendor reduces the impact of the primary vendor failing.

A project manager for a tobacconist chain's IT upgrade uses expert judgment during the Estimate Activity Durations process. What is the main advantage of this technique?

Answer: It leverages historical knowledge and experience to improve accuracy

Expert judgment draws on specialized knowledge and past experience to provide more informed duration estimates, though some uncertainty remains.