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CRT Retail Operations & Inventory Management Flashcards

6 cards from real CRT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. What does FIFO stand for in retail inventory management?

    Answer: First In, First Out

    FIFO (First In, First Out) means selling older stock before newer stock to maintain product freshness and prevent spoilage or aging issues.

  2. When conducting a physical inventory count, what is the primary reason for comparing physical counts to system records?

    Answer: To identify shrinkage, theft, and data entry errors

    Comparing physical counts to system records identifies discrepancies caused by theft, spoilage, miscounts, or data entry errors — all forms of shrinkage that reduce profitability.

  3. What is a planogram in retail operations?

    Answer: A visual diagram showing where products should be placed on shelves

    A planogram is a visual merchandising tool that specifies exactly where each product should be placed on shelves to maximize sales and create an organized shopping experience.

  4. What is the purpose of a reorder point (minimum stock level) in inventory management?

    Answer: To trigger a purchase order before stock runs out

    A reorder point is the minimum stock level that triggers a new order, ensuring product availability without running out during supplier lead time.

  5. In tobacco retail, what is the term for premium cigars sold individually rather than in full boxes?

    Answer: Singles

    Singles are individually sold cigars that allow customers to sample different brands without purchasing a full box, typically offering higher per-unit profit margins for the retailer.

  6. What is the gross margin formula used in retail pricing?

    Answer: (Selling Price − Cost of Goods) ÷ Selling Price × 100

    Gross margin percentage is calculated as (Selling Price minus Cost of Goods Sold) divided by Selling Price, multiplied by 100 — always based on selling price, not cost.

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Sources & references

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  1. tobacconistuniversity.org — Test delivery, eligibility, fees, exam format, passing score, renewal, retake fee, score validity · verified Oct 2026