CRP Vendor Management and Quality Assurance 2

Question 1

What is a 'net-cost pricing' model in relocation vendor contracts?

Accepted Answer

The vendor charges only for services actually used, with no markup or management fee

Answer

Net-cost pricing means the employer pays actual supplier costs without markup; the RMC earns revenue through management fees or referral fees rather than service markups.

Question 2

What does 'quality assurance auditing' in a relocation program typically involve?

Accepted Answer

Systematic review of vendor performance data, transferee surveys, and process adherence

Answer

QA auditing encompasses data analysis, file reviews, surveying transferees, and process checks to ensure services meet policy and quality expectations.

Question 3

Which transferee survey metric is most commonly used as a top-level indicator of relocation service quality?

Accepted Answer

Net Promoter Score (NPS)

Answer

NPS asks transferees how likely they are to recommend the relocation program, providing a single, comparable measure of overall satisfaction.

Question 4

What is the purpose of a 'vendor certification' requirement in corporate relocation programs?

Accepted Answer

To verify that vendors meet minimum standards for licensing, insurance, and professional competence

Answer

Vendor certification requirements protect transferees and employers by ensuring service providers carry proper credentials, insurance, and comply with regulatory requirements.

Question 5

Which relocation industry organization provides quality-certification programs for RMCs and their service networks?

Accepted Answer

Worldwide ERC

Answer

Worldwide ERC (Employee Relocation Council) is the primary professional association for the relocation industry, offering certifications, training, and research including the CRP designation itself.

CRP - Certified Relocation Professional Practice Test

CRP - Certified Relocation Professional Practice Test

CRP Vendor Management and Quality Assurance 2