CRP Destination Services 2 — Questions and Answers
Question 1: What is the primary purpose of an area orientation tour in destination services?
- To familiarize the transferee and family with neighborhoods, amenities, and daily-living resources (Correct answer)
- To negotiate the purchase price of a home
- To complete the transferee's immigration filings
- To audit the employer's relocation budget
Correct answer: To familiarize the transferee and family with neighborhoods, amenities, and daily-living resources
Area orientation helps the family understand the community, commute, schools, shopping, and services before committing to a home.
Question 2: A transferee needs housing for 30 days while awaiting a permanent home. Which service best fits?
- Temporary living arrangement (Correct answer)
- Household goods storage-in-transit only
- Home sale assistance
- Lump-sum cash payment
Correct answer: Temporary living arrangement
Temporary living (temporary housing) bridges the gap between arrival and permanent housing.
Question 3: During a home-finding trip, which factor should the consultant first clarify with the transferee?
- Housing needs, budget, commute, and family priorities (Correct answer)
- The moving company's insurance limits
- The employer's tax filing status
- The local mayor's zoning plans
Correct answer: Housing needs, budget, commute, and family priorities
Understanding needs and priorities up front lets the consultant target suitable properties efficiently.
Question 4: Why is school-search assistance often a key destination service for transferring families?
- School quality and fit frequently drive housing location decisions (Correct answer)
- Schools pay referral fees to employers
- Schools determine the transferee's tax bracket
- It replaces the need for home-finding
Correct answer: School quality and fit frequently drive housing location decisions
Families commonly choose neighborhoods based on school districts, so school information shapes the housing search.
Question 5: Which document is typically required to obtain a U.S. Social Security number for a foreign national assignee?
- Proof of work authorization and identity, such as passport and immigration documents (Correct answer)
- A signed lease agreement only
- A local utility bill only
- A moving company bill of lading
Correct answer: Proof of work authorization and identity, such as passport and immigration documents
SSA requires evidence of identity, immigration status, and work authorization.
Question 6: A destination services provider should do which of the following when a transferee's expectations exceed the policy benefits?
- Communicate policy limits clearly and refer questions to the client's HR/mobility contact (Correct answer)
- Quietly provide extra services at the client's expense
- Ignore the request
- Tell the transferee to contact the employer's CEO
Correct answer: Communicate policy limits clearly and refer questions to the client's HR/mobility contact
Providers must stay within authorized policy and escalate exceptions to the client.
Question 7: What is a common reason to arrange a settling-in service after arrival?
- To help with utilities, banking, driver's licensing, and local registrations (Correct answer)
- To renegotiate the home's mortgage
- To prepare the previous home for sale
- To process the employee's payroll
Correct answer: To help with utilities, banking, driver's licensing, and local registrations
Settling-in services cover the practical tasks needed to establish daily life in the new location.
