Testing Flashcards

Which testing type verifies that a CRM workflow still functions correctly after a bug fix is applied to an unrelated module?

Answer: Regression testing

Regression testing ensures that previously working functionality has not been broken by new code changes.

A CRM tester wants to confirm that a newly deployed build starts up without critical failures before running full test suites. This is called:

Answer: Smoke testing

Smoke testing is a shallow, preliminary check that verifies the basic functionality of a build before deeper testing begins.

When testing CRM data imports, which boundary condition should be verified first?

Answer: Importing an empty file

Boundary testing should start with edge cases like an empty input to ensure the system handles zero-data scenarios gracefully.

A tester documents all steps to reproduce a bug in a CRM lead assignment rule. What is this document called?

Answer: Bug report

A bug report captures the steps to reproduce, expected vs. actual results, and environment details for a defect.

Which CRM testing approach checks that the system correctly handles 10,000 simultaneous users submitting support tickets?

Answer: Load testing

Load testing simulates a high number of concurrent users to determine whether the system can handle expected traffic volumes.

In CRM testing, 'equivalence partitioning' is used to:

Answer: Group inputs that should produce the same output to reduce redundant test cases

Equivalence partitioning groups valid and invalid inputs so you can test one representative from each group, reducing total test cases needed.

When a CRM tester verifies that a contact record created via the API appears correctly in the UI, this is an example of:

Answer: End-to-end testing

End-to-end testing validates a complete user workflow across multiple system layers, from API to database to UI.