Maintenance & Risk Management Flashcards

A slip-and-fall occurs on an icy sidewalk on property grounds. Which concept most determines the owner's liability?

Answer: Whether the owner was negligent in failing to reasonably address a known hazard

Premises liability hinges on negligence—whether the owner knew or should have known of the hazard and failed to act reasonably.

What should leasing staff do immediately after an incident such as an injury in the fitness center?

Answer: Ensure medical help is provided and complete a factual incident report

Securing care and documenting objective facts promptly protects people and supports the insurance claim.

Why should leasing professionals avoid describing a community as 'safe' or 'secure' in marketing?

Answer: It can create an implied promise of security that increases liability

Guaranteeing safety may create an implied duty, exposing the owner to liability if a crime occurs.

Which practice best controls key-related risk at a community?

Answer: Using a key log, secured key box, and rekeying locks between residents

Logged, secured keys and rekeying at turnover reduce unauthorized access and liability.

A make-ready process refers to:

Answer: Preparing a vacant unit to be rent-ready for the next resident

Make-ready (unit turn) covers cleaning, repairs, and inspections so a vacant unit can be leased.

Which HUD-recognized pest issue commonly requires coordinated treatment of adjacent units to be effective?

Answer: Bed bugs

Bed bugs spread through walls and shared spaces, so inspecting and treating neighboring units is best practice.

What is the main benefit of tracking work-order completion times?

Answer: It measures service quality and supports resident retention

Fast, measured response times improve resident satisfaction, a key driver of renewals.