Maintenance & Risk Management Flashcards
7 cards from real CRLS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Maintenance & Risk Management flashcards as text
A resident reports a gas odor in their unit late at night. What should the leasing professional instruct first?
Answer: Leave the unit immediately and call the gas utility or 911 from outside
Suspected gas leaks are life-safety emergencies requiring immediate evacuation and a call to the utility or emergency services from a safe location.
Which type of maintenance is performed on a set schedule to prevent equipment failure, such as changing HVAC filters quarterly?
Answer: Preventive maintenance
Preventive maintenance is scheduled upkeep designed to avoid breakdowns and extend equipment life.
Under federal law, landlords of housing built before what year must disclose known lead-based paint hazards to tenants?
Answer: 1978
The federal Residential Lead-Based Paint Hazard Reduction Act requires disclosure for housing built before 1978, the year lead paint was banned for residential use.
What is the primary purpose of requiring residents to carry renter's insurance?
Answer: To protect the resident's personal property and provide personal liability coverage
Renter's insurance covers the tenant's belongings and their liability, not the owner's building.
A maintenance technician must enter an occupied unit for a non-emergency repair. What is the best practice in most U.S. states?
Answer: Provide reasonable advance notice as required by state law and the lease
Most state landlord-tenant laws require reasonable notice (often 24 hours) before non-emergency entry.
Which document is most useful to defend against a security-deposit dispute over damage at move-out?
Answer: A signed move-in condition report with dated photos
A signed, photo-documented move-in inspection establishes baseline condition for comparing move-out damage.
Mold is reported in a bathroom. What is the most important first step to address the root cause?
Answer: Identify and fix the moisture source causing the growth
Mold cannot be controlled long-term without eliminating the underlying moisture problem.
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