CRC Assistive Technology & Job Accommodations

Question 1

Which resource is the standard source of free, expert guidance on workplace accommodations for people with disabilities?

Accepted Answer

Job Accommodation Network (JAN)

Answer

JAN is a free consulting service, funded by the U.S. Department of Labor's Office of Disability Employment Policy. It advises on accommodations, ADA questions, and self-employment.

Question 2

Under the ADA, what process should an employer and employee with a disability use to find an effective accommodation?

Accepted Answer

Interactive process

Answer

The interactive process is an informal, good-faith dialogue between employer and employee to identify limitations and explore accommodations that would be effective.

Question 3

Which assistive technology would most directly help an employee who is blind use a computer for office work?

Accepted Answer

Screen reader software with a refreshable braille display

Answer

Screen readers convert on-screen text to speech or braille output, so users who are blind can access computer content. Dictation helps people who have trouble typing.

Question 4

An employer claims that a requested accommodation would be an undue hardship. How does the ADA define undue hardship?

Accepted Answer

An action requiring significant difficulty or expense, judged against the employer's resources

Answer

Undue hardship is judged case by case. It looks at factors such as cost, the employer's financial resources, and the operation's size and nature. There is no fixed dollar threshold.

Question 5

Designing a workplace or product so it is usable by the widest range of people without adaptation is called:

Accepted Answer

Universal design

Answer

Universal design builds accessibility in from the start, so fewer individual accommodations are needed. Reasonable accommodation is an individualized adjustment.

CRC - Certified Rehab Counselor Practice Test

CRC - Certified Rehab Counselor Practice Test

CRC Assistive Technology & Job Accommodations