CPT Performance Consulting & ROI Measurement

Question 1

What is the primary goal of performance consulting in a training context?

Accepted Answer

To identify root causes of performance gaps before recommending solutions

Answer

Performance consulting focuses on diagnosing root causes of performance gaps rather than immediately prescribing training solutions.

Question 2

Which model is most commonly associated with calculating training Return on Investment (ROI)?

Accepted Answer

Phillips ROI Methodology

Answer

Jack Phillips extended Kirkpatrick's model by adding a fifth level (ROI) and a methodology for calculating the monetary return of training.

Question 3

In the Phillips ROI process, what must be done before calculating ROI?

Accepted Answer

Isolate the effects of training from other variables

Answer

Isolating the effects of training is a critical step to ensure that measured business improvements are attributable to training rather than other factors.

Question 4

A performance consultant discovers that employees already know how to do their job correctly but choose not to. This is BEST described as a:

Accepted Answer

Motivation or consequence gap

Answer

When employees have the knowledge and skills but don't perform, the issue typically lies in motivation, consequences, or work environment rather than a training need.

Question 5

Which of the following is a non-training solution a performance consultant might recommend?

Accepted Answer

Redesigning the incentive and rewards structure

Answer

When performance issues stem from misaligned incentives, redesigning the reward structure addresses the root cause without relying on training.

(CPT) Certified Professional Trainer Practice Test

(CPT) Certified Professional Trainer Practice Test

CPT Performance Consulting & ROI Measurement