CPT CPT Organizational Development & Change Management 2

Question 1

What is the purpose of a 'force field analysis' in organizational development?

Accepted Answer

To identify driving and restraining forces affecting a proposed change

Answer

Force field analysis, developed by Kurt Lewin, identifies forces that support (driving) and oppose (restraining) a proposed organizational change.

Question 2

A CPT is designing training to support a new software rollout. Which change management phase should training primarily support?

Accepted Answer

Transition – developing skills to use the new system

Answer

Training primarily supports the transition (or 'change') phase by developing the skills employees need to operate within the new environment.

Question 3

Which metric BEST indicates whether change management training was effective in supporting adoption?

Accepted Answer

Rate of sustained behavior change on the job post-training

Answer

Sustained behavior change on the job is the most meaningful indicator that change management training successfully drove adoption.

Question 4

In the context of organizational change, what is a 'change champion'?

Accepted Answer

An influential employee who advocates for and models the desired change

Answer

Change champions are influential employees who model, advocate for, and help others adopt a desired organizational change.

Question 5

Which type of organizational learning occurs when a company questions and revises its underlying assumptions and strategies?

Accepted Answer

Double-loop learning

Answer

Double-loop learning involves questioning underlying assumptions and mental models, leading to deeper organizational change beyond correcting errors.

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