CPSM CSPM Communication, Stakeholder & Team Management 5

Question 1

A sponsor is disengaged and not approving critical decisions. The PM should:

Accepted Answer

Escalate to executive leadership if the sponsor fails to respond after formal outreach

Answer

After formal outreach attempts, escalation to executive leadership is appropriate to unblock critical decisions.

Question 2

What is the MOST important factor in ensuring a virtual team meeting is effective?

Accepted Answer

Distributing a clear agenda in advance and ensuring all participants can access the technology

Answer

A pre-circulated agenda with confirmed technology access ensures virtual participants are prepared and included.

Question 3

When a project manager uses active listening, they should PRIMARILY:

Accepted Answer

Reflect on what was heard and ask clarifying questions to confirm understanding

Answer

Active listening requires fully processing the speaker's message and confirming understanding through reflection and clarification.

Question 4

Which stakeholder engagement level describes a stakeholder who is aware of the project but does not support or resist it?

Accepted Answer

Neutral

Answer

A neutral stakeholder is aware of the project and its impacts but has neither positive nor negative engagement.

Question 5

A project manager is presenting a project status update to executives. Which communication approach is MOST appropriate?

Accepted Answer

Deliver a concise summary focusing on key metrics, decisions needed, and strategic impacts

Answer

Executives need concise, decision-focused information tied to strategic outcomes rather than technical details.

(CPSM) Certified Software Project Manager Practice Test