CPSM CSPM Communication, Stakeholder & Team Management 4

Question 1

A project has 8 stakeholders. How many potential communication channels exist?

Accepted Answer

28

Answer

Using the formula n(n-1)/2, with 8 stakeholders: 8×7/2 = 28 communication channels.

Question 2

Which team development stage in Tuckman's model is characterized by conflicts over roles and responsibilities?

Accepted Answer

Storming

Answer

The Storming stage involves interpersonal conflicts as team members compete for roles and challenge leadership.

Question 3

A PM discovers a key stakeholder has been receiving incorrect project status reports for three weeks. The BEST immediate action is:

Accepted Answer

Immediately contact the stakeholder, acknowledge the error, and provide accurate information

Answer

Immediate transparent correction maintains trust and allows the stakeholder to make accurate decisions going forward.

Question 4

What is the MAIN difference between formal and informal communication in project management?

Accepted Answer

Formal communication follows structured protocols and is documented; informal is spontaneous and undocumented

Answer

Formal communication uses defined channels and is recorded, while informal communication is ad hoc and typically unrecorded.

Question 5

A project manager wants to build psychological safety on a software team. Which action BEST supports this?

Accepted Answer

Rewarding team members who identify and openly discuss problems without blame

Answer

Psychological safety grows when team members feel safe raising issues without fear of blame or punishment.

(CPSM) Certified Software Project Manager Practice Test