CPSA - Certified Pega System Architect Case Lifecycle Management Questions and Answers

Question 1

A case type for processing loan applications follows a standard path: Submission, Review, and Disbursement.
However, if an application is flagged for potential fraud during the Review stage, it must undergo a separate Fraud Investigation process.
How should a System Architect model this exception in the case lifecycle?

Accepted Answer

As an alternate stage that the case can move to from the Review stage.

Answer

As an optional process available in the Review stage.

Answer

As a separate primary stage after the Review stage.

Answer

As a subcase that is launched during the Review stage.

Question 2

During the 'Onboarding' stage of a new employee case, the user may need to update the employee's contact information at any time. This action involves a single screen update. Which of the following is the most appropriate way to configure this functionality?

Accepted Answer

An optional user action available for the Onboarding stage.

Answer

An optional process available for the entire case.

Answer

A multi-step process within the Onboarding stage.

Answer

A primary step in the Onboarding stage.

Question 3

What is the primary function of a stage in a Pega case lifecycle?

Accepted Answer

To group related steps and represent a high-level milestone or phase in the case.

Answer

To update the work status of a case.

Answer

To represent a single task or assignment for a user.

Answer

To define the service-level agreement (SLA) for the entire case.

Question 4

A System Architect is designing a case lifecycle and needs to ensure the case status is automatically updated to 'Pending-Approval' as soon as the case enters the 'Manager Approval' stage. Where should this status update be configured?

Accepted Answer

In the properties of the 'Manager Approval' stage itself.

Answer

In the properties of the flow rule for the first step of the stage.

Answer

Using a data transform rule that is called by every step in the stage.

Answer

On the case type rule form, in a dedicated status management section.

Question 5

Which of the following best describes the difference between an optional process and an optional user action?

Accepted Answer

An optional process involves multiple steps, while an optional user action is a single-step task.

Answer

An optional process can only be configured case-wide, while an optional user action is always stage-specific.

Answer

An optional process automatically advances the case, while an optional user action requires manual intervention.

Answer

An optional process is initiated by the system, whereas an optional user action is initiated by the user.

Question 6

In a case lifecycle for a purchase request, the 'Fulfillment' stage should only be executed if the total amount of the request is over $1,000. For requests under this amount, the stage should be skipped automatically. How can this logic be implemented?

Accepted Answer

By creating an alternate stage for requests under $1,000.

Answer

By adding an optional action to the preceding stage to jump to the next stage.

Answer

By configuring a 'Skip stage when' condition in the properties of the 'Fulfillment' stage.

Answer

By using a decision shape in the last step of the preceding stage to route the case.