CPSA Process Flow and Automation 2

Question 1

In Pega, which shape in a flow diagram is used to represent a decision point with multiple possible outcomes?

Accepted Answer

Decision shape (diamond)

Answer

Connector

Answer

Spinners

Answer

Assignment shape

Question 2

What happens to a case when it reaches a Stage that has been configured as an optional stage in Pega?

Accepted Answer

The stage can be skipped without completing its steps

Answer

The case is automatically resolved

Answer

The case is escalated to a manager

Answer

The stage becomes mandatory after 24 hours

Question 3

Which Pega feature allows you to automatically advance a case to the next step when all required fields are filled, without user intervention?

Accepted Answer

Automatic submission

Answer

Flow action

Answer

SmartAutomation

Answer

Cascading assignment

Question 4

In a Pega case type, what is the purpose of a 'Persist' step in a flow?

Accepted Answer

Saves the current state of the case to the database

Answer

Sends an email notification

Answer

Locks the case from further editing

Answer

Triggers a service call

Question 5

When configuring a parallel process in Pega, which statement is TRUE about the branches?

Accepted Answer

All branches must complete before the flow can continue

Answer

Only the first branch to complete advances the flow

Answer

Branches run sequentially, not simultaneously

Answer

Each branch requires a separate case type

Question 6

What type of Pega component would you use to send a real-time push notification to a mobile device during a case flow?

Accepted Answer

Notify shape

Answer

Email utility shape

Answer

Push notification connector

Answer

Pulse message

Question 7

In Pega, a 'Wait' shape in a flow pauses case processing until which of the following occurs?

Accepted Answer

A configured condition, event, or time is met

Answer

A specified number of days elapse

Answer

A manager approves the case

Answer

The SLA timer fires