CPS Process Measurement & Metrics 3

Question 1

The Balanced Scorecard framework measures organizational and process performance across which four perspectives?

Accepted Answer

Financial, Customer, Internal Processes, and Learning & Growth

Answer

The Balanced Scorecard (Kaplan & Norton) evaluates performance across Financial, Customer, Internal Business Processes, and Learning & Growth perspectives for a holistic view.

Question 2

Benchmarking in process measurement involves:

Accepted Answer

Comparing process performance against recognized best practices or industry standards

Answer

Benchmarking identifies performance gaps by comparing current process metrics against external best-in-class standards, driving targeted improvement efforts.

Question 3

Process efficiency is best calculated as:

Accepted Answer

Value-added time divided by total cycle time, expressed as a percentage

Answer

Process efficiency = (Value-added time / Total cycle time) × 100%, measuring the proportion of process time that actually transforms the product or service.

Question 4

A process operating at Six Sigma quality level produces approximately how many defects per million opportunities (DPMO)?

Accepted Answer

3.4 DPMO

Answer

Six Sigma quality is defined as no more than 3.4 DPMO (accounting for a ±1.5σ process shift), representing near-perfect process performance.

Question 5

In a control chart used for Statistical Process Control (SPC), a process is considered 'in control' when:

Accepted Answer

All data points fall within the control limits and show no non-random patterns

Answer

An in-control process shows all points within ±3σ control limits with no special-cause signals (trends, runs, cycles), indicating only common-cause variation is present.

(CPS) Certified Process Specialist Practice Test

(CPS) Certified Process Specialist Practice Test

CPS Process Measurement & Metrics 3