CPS CPS Change Management & Implementation 1 — Questions and Answers
Question 1: Which change management model uses eight sequential steps, including 'Create a Sense of Urgency' and 'Consolidate Gains,' to guide organizational transformation?
- Kotter's 8-Step Change Model (Correct answer)
- ADKAR Model
- Lewin's Three-Stage Model
- McKinsey 7-S Framework
Correct answer: Kotter's 8-Step Change Model
Kotter's 8-Step Change Model, developed by John Kotter of Harvard, provides a sequential roadmap from creating urgency through anchoring changes in organizational culture.
Question 2: In the ADKAR change management model, what does the letter 'A' in ADKAR stand for?
- Awareness (Correct answer)
- Alignment
- Accountability
- Adoption
Correct answer: Awareness
In the ADKAR model by Prosci, the first 'A' stands for Awareness — specifically, awareness of the need for change — which is the first building block for successful individual change.
Question 3: What is a stakeholder impact analysis used for in process change management?
- To identify how a proposed process change affects different groups and to plan appropriate engagement strategies (Correct answer)
- To calculate the financial return on investment of implementing a new process
- To document the legal liabilities associated with changing a regulated process
- To assign performance bonuses to team members who support the change
Correct answer: To identify how a proposed process change affects different groups and to plan appropriate engagement strategies
A stakeholder impact analysis maps each group's level of impact from the change and their current support level, enabling the change team to tailor communication and engagement plans.
Question 4: Which of the following best describes a 'change champion' in a process implementation project?
- An influential team member who advocates for the change and helps peers adopt new ways of working (Correct answer)
- The executive sponsor who approves the project budget and timeline
- The process analyst who designs the To-Be process map
- The IT administrator who deploys the new process management software
Correct answer: An influential team member who advocates for the change and helps peers adopt new ways of working
A change champion is a credible, respected individual within the affected group who actively promotes the change, addresses peer resistance, and models new behaviors.
Question 5: What is the primary purpose of a pilot implementation before a full-scale process rollout?
- To test the new process in a controlled environment, identify issues, and refine before broad deployment (Correct answer)
- To train senior leadership on the new process before informing front-line staff
- To negotiate contracts with third-party vendors supplying the new process tools
- To measure compliance with regulatory requirements in one department only
Correct answer: To test the new process in a controlled environment, identify issues, and refine before broad deployment
A pilot tests the redesigned process with a limited group or scope, allowing the team to catch unforeseen problems, gather feedback, and make adjustments before full-scale rollout.
Question 6: In change management, what does 'resistance to change' most commonly stem from?
- Fear of the unknown, loss of control, or perceived negative impact on job security and comfort (Correct answer)
- Disagreement over project budget allocations among department managers
- Lack of available technology to support the new process design
- Insufficient data in the baseline process performance metrics
Correct answer: Fear of the unknown, loss of control, or perceived negative impact on job security and comfort
Research consistently shows that resistance to change is primarily driven by psychological factors — fear, uncertainty, and concern about personal impact — rather than technical or budgetary issues.
CPS CPS Change Management & Implementation 1
Which change management model uses eight sequential steps, including 'Create a Sense of Urgency' and 'Consolidate Gains,' to guide organizational transformation?