CPS Process Measurement & Metrics 3

Question 1

The Balanced Scorecard framework measures organizational and process performance across which four perspectives?

Accepted Answer

Financial, Customer, Internal Processes, and Learning & Growth

Answer

Quality, Speed, Cost, and Flexibility

Answer

Strategy, Operations, People, and Technology

Answer

Risk, Compliance, Efficiency, and Innovation

Question 2

Benchmarking in process measurement involves:

Accepted Answer

Comparing process performance against recognized best practices or industry standards

Answer

Setting internal performance targets based on historical averages

Answer

Documenting all process steps to create a reference manual

Answer

Conducting employee performance reviews on a quarterly basis

Question 3

Process efficiency is best calculated as:

Accepted Answer

Value-added time divided by total cycle time, expressed as a percentage

Answer

Output quality divided by the number of defects found

Answer

Total units produced divided by total available machine hours

Answer

Revenue generated divided by total process operating cost

Question 4

A process operating at Six Sigma quality level produces approximately how many defects per million opportunities (DPMO)?

Accepted Answer

3.4 DPMO

Answer

66,807 DPMO

Answer

6,210 DPMO

Answer

233 DPMO

Question 5

In a control chart used for Statistical Process Control (SPC), a process is considered 'in control' when:

Accepted Answer

All data points fall within the control limits and show no non-random patterns

Answer

All data points fall within the specification limits

Answer

The process mean equals the target specification value

Answer

No defects have been detected during the observation period

Question 6

Value-added time in process measurement is defined as time during which:

Accepted Answer

Work is being done that the customer recognizes as increasing the value of the product or service

Answer

The process is actively being monitored by a supervisor

Answer

Equipment is running and producing output at any stage of the process

Answer

Quality inspections are performed to verify conformance to standards

Question 7

When using DPMO (Defects Per Million Opportunities) as a process metric, 'opportunity' refers to:

Accepted Answer

Each possible point in a unit or transaction where a defect could occur

Answer

Any step in the process where a supervisor can intervene

Answer

The total number of units produced during a measurement period

Answer

The number of times a process is executed per day