CPP Team Leadership & Stakeholder Communication 2

Question 1

A project manager notices that two senior team members consistently disagree in meetings, slowing decision-making. What is the BEST first step?

Accepted Answer

Meet with each member privately to understand their perspectives

Answer

Meeting privately first allows the project manager to understand root causes before choosing a resolution strategy.

Question 2

Which communication model distinguishes between the intended message and the message actually received by the audience?

Accepted Answer

Encode-Transmit-Decode model

Answer

The Encode-Transmit-Decode model highlights that noise and interpretation can distort the sender's intended message.

Question 3

A stakeholder requests weekly status reports but the project manager already sends biweekly reports to all stakeholders. What should the project manager do?

Accepted Answer

Update the communications management plan to accommodate the stakeholder's need

Answer

The communications management plan should be updated to reflect agreed-upon communication needs for each stakeholder.

Question 4

When using a responsibility assignment matrix (RAM), what does an 'A' (Accountable) designation mean?

Accepted Answer

The person is the single owner who answers for the outcome

Answer

Accountable means there is one person who is ultimately answerable for correct and thorough completion of the deliverable.

Question 5

A project team member from a high-context culture tends to communicate indirectly. A team member from a low-context culture is frustrated by the ambiguity. How should the project manager address this?

Accepted Answer

Facilitate cross-cultural awareness sessions and set clear communication norms

Answer

Cross-cultural awareness and agreed communication norms help bridge high-context and low-context style differences.

(CPP) Certified Project Professional Practice Test

(CPP) Certified Project Professional Practice Test

CPP Team Leadership & Stakeholder Communication 2