CPP Stakeholder Analysis & Communication 3

Question 1

During a process mapping workshop, two stakeholder groups provide contradictory requirements. The CPP-recommended approach to resolving this conflict is to:

Accepted Answer

Facilitate a structured session to surface underlying needs and find common ground

Answer

Structured facilitation to surface underlying interests often reveals compatibility or compromise that direct position-based negotiation misses.

Question 2

Which element of a stakeholder register is MOST important for planning tailored communication strategies?

Accepted Answer

Preferred communication channels and information needs

Answer

Understanding how each stakeholder prefers to receive information and what they need enables truly effective tailored communication.

Question 3

In the context of CPP, 'stakeholder salience' is determined by the combination of which three attributes?

Accepted Answer

Power, legitimacy, and urgency

Answer

Mitchell, Agle, and Wood's salience model identifies power, legitimacy, and urgency as the three defining attributes of stakeholder salience.

Question 4

A process team is about to implement a change that will reduce headcount in one department. The BEST stakeholder communication approach is to:

Accepted Answer

Brief affected managers privately first, then communicate to impacted employees

Answer

Briefing managers first ensures they can support their teams and prevents the shock of employees learning from unofficial channels.

Question 5

What is the primary purpose of conducting a stakeholder influence mapping exercise?

Accepted Answer

To visualize relationships between stakeholders and prioritize engagement strategies

Answer

Influence mapping reveals how stakeholders relate to each other and helps teams focus engagement efforts where they will have the greatest effect.

(CPP) Certified Process Professional Practice Test

(CPP) Certified Process Professional Practice Test

CPP Stakeholder Analysis & Communication 3